Develop company culture and train your team

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If a customer has been very well served by the online chat, by an extremely friendly and attentive operator, they definitely expect to receive the same treatment in the physical store, by phone, or at any other point of contact. Therefore, do not neglect the training of your team and ensure that all operators and representatives clearly understand the objectives, language, values ​​and vision of the business. This way, they can act the way clients expect in absolutely every session or call. 10. Requests feedback To achieve service excellence, you must be open and willing to receive both positive and negative feedback about your services. After all, who can best judge the state of your customer service and validate your efforts but your own customers? Value your customers' opinions and take advantage of multiple channels to request reviews, whether directly after a phone conversation, through an email form, or at the end of an online chat session.

Image of feeback report related to customer service 11. Evaluate your reports Even if you follow all of these tips, it is still not possible to guarantee that you are truly working with service excellence without evaluating concrete numbers and data about your services. In addition to closely reviewing the comments received, remember again to put technology in your favor. Use systems that can display information about the Job Function Email List  performance of your team of representatives. Check service metrics such as response speed, number of calls made by the same consumer to resolve a problem and, of course, if they were satisfied with the experience. For example, with the omnichannel service platform of JivoChat, you will be able to follow reports from all integrated channels, such as online chat, email, telephone, among others. 12. Focus on customer loyalty Finally, remember that all your efforts when serving leads or consumers who trust your brand must be aimed at increase your chances of customer loyalty.



The truth is that the cost of acquiring new customers is much higher than the price of maintaining those who have already purchased once. Therefore, manage your relationship so that they do not forget about your brand and invest in digital marketing campaigns and closer contact so that you can win them back and make recurring sales. Ready to work with excellence in service? As said at the beginning of the content, now that you know all the top tips on what to do to achieve service excellence, be sure to thoroughly evaluate your services and make the necessary decisions to increase your customer satisfaction rate. . To increase your sales and generate more business opportunities through customer service, your goal should be customer success. Don't miss the opportunity to turn your customer service into a competitive differentiator and truly be able to convert visitors into customers. Install JivoChat on your page to proactively reach out and chat with your customers in real time.